Privacy Policy

Last updated: August 2026

This policy was drafted based on Brazil's General Data Protection Law (LGPD — Law 13,709/2018) and reflects how this website actually works. We recommend legal review before final publication.

Who we are

This website is operated by Pousada Aurema, located at Rua Jaborandi, s/n, Praia do Rosa, Imbituba – SC, Brazil. For questions about this policy, contact us at [email protected].

What data we collect

• Booking data: when you use the search and booking form, check-in, check-out, guest count and contact details are processed directly by our official booking engine, Artaxnet, which handles availability, rates and payment processing. Pousada Aurema does not store credit card data on its own systems.
• Contact data: if you reach out via WhatsApp, email or the contact form, we store the information you share (name, phone, email, message) only to respond to your request.
• Browsing data: when Google Analytics (GA4) is active (see "Cookies and Analytics" below), anonymous, aggregated usage data may be collected.

How we use your data

We use collected data exclusively to: process and confirm bookings (via Artaxnet), respond to questions and contact requests, and — when Analytics is active — understand, in aggregate, how the site is used, in order to improve it. We do not sell or share your personal data with third parties for marketing purposes.

Cookies and Analytics

When configured by the site owner, this website may use Google Analytics (GA4) to understand how visitors use the site, through cookies and anonymous identifiers. No analytics script loads unless the corresponding environment variable is configured on the server.

Sharing with third parties

Booking data is shared with Artaxnet, the inn's official booking engine, exclusively to process your reservation. When active, Google Analytics (Google LLC) processes browsing data anonymously and in aggregate, per Google's own privacy policy.

Your rights (LGPD)

Under Brazil's General Data Protection Law, you have the right to confirm whether your data is being processed, access, correct, request deletion of, or request portability of any personal data Pousada Aurema may hold about you (for example, from a contact-form or WhatsApp message). To exercise these rights, contact us at [email protected].

Contact

For questions about this policy, reach us through the channels listed on our Contact page.